Bahrain Specialist Hospital (BSH), a leading medical facility in the Kingdom of Bahrain, partnered with us to design and implement a robust Queue Management System (QMS). The goal was to streamline patient flow, minimize wait times, and enhance overall service efficiency across multiple departments.

Objectives

• Optimize patient registration and appointment handling.
• Reduce physical queues and congestion in waiting areas.
• Improve patient satisfaction through real-time updates.
• Provide hospital staff with actionable insights and live queue data.

Key Features

• Multi-Department Integration: Supports diverse departments including OPD, radiology, and lab units.
• Token-Based Queueing: Auto-generated tokens for walk-ins and appointments.
• Digital Displays: Real-time queue status displayed on screen monitors.
• SMS & Notification Alerts: Patients receive live updates and alerts about their position in the queue.
• Admin Dashboard: Comprehensive interface for monitoring queue lengths, service times, and staff performance.
• Analytics & Reporting: Historical data and live stats for data-driven decision making.

Technologies Used

• Frontend: React.js / HTML5 / CSS3 / PHP
• Backend: Node.js / Express
• Database: Mysql
• Integration: SMS Gateway, Batelco API

Results

• 30% Reduction in average patient wait time.
• Significant improvement in patient flow and resource allocation.
• Positive feedback from patients and hospital staff for ease of use and efficiency.
• Scalable solution ready for future upgrades and new service departments.